Effective Date: February 2024
Rosslyn Inn & Suites (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard that information, and your choices regarding its use.
We may collect personal information such as your name, contact information, billing details, and other information necessary for reservations and guest services.
When you make reservations or use our services, we may collect payment information such as credit card details to facilitate transactions.
We may collect information about your communication preferences, including your consent to receive promotional materials.
Information related to your stay, including check-in/check-out dates, room preferences, and special requests.
We use your personal information to process reservations, provide guest services, and communicate with you about your stay.
Your payment information is used for transaction purposes and to secure reservations.
We may use your contact information to send you important information related to your reservation and, with your consent, promotional materials.
We analyze guest stay information to enhance our services and improve the overall guest experience.
We do not sell, trade, or otherwise transfer your personal information to outside parties unless we provide you with advance notice and obtain your consent, or as required by law.
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
You have the right to update your personal information and communication preferences. You can also choose to opt-out of promotional communications.
For any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at:
Rosslyn Inn & Suites
13620 97 Street NW
Edmonton, AB T5E 4E2
By using our services, you agree to the terms outlined in this Privacy Policy. We appreciate your trust in us and are committed to protecting your privacy. We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with the effective date.
These are some of the questions we are asked.
Here are the questions we are asked when coming to the Rosslyn Inn & Suites.
Make sure that your stay at Rosslyn Inn & Suites in Edmonton, AB remains free from any inconvenience. Please take the time to read our policies and terms today. You may also connect with us if you want to get a better idea of the rules we uphold at our hotel.
Our check-in time is 3:00 p.m. Our check out time is 11:00 a.m. Guests who check out after 12:00 p.m. will be required to pay a late checkout charge.
For inquiries about our policies and terms, call us at 780-476-6241 or toll-free 877-785-7005. You may also get in touch with us for questions about our booking procedure.
All reservations are subject to a cancellation fee of $30.00 (in Canadian dollars). If the cancellation is made within 24 hours of the date of arrival, then no charges are applied. However, if a cancellation is made after the 24-hour period, charges will be applied. For no-shows, the charge of one night’s stay will be applied.
We accept pets in our hotel rooms. Pets are defined as cats and dogs that are small or medium-sized and weigh up to 50 lbs. or 24 kg. We do not accept exotic pets, including all types of birds, gerbils, hamsters, rabbits, ferret, snakes, and spiders.
The maximum number of pets we allow is 2. Pet owners will be held responsible for any damage that is caused by their pet/s. The damage fees will be applied to the guest folio or credit card.
When the owners are absent from the guest room, their respective pets must be kennelled. Our staff will not service rooms if the pets are not properly kennelled. We assume no responsibility for pets that are not kennelled.
Pets that create disturbances during their stay must be removed. For the safety and comfort of our other customers, pets must be kennelled or controlled on a leash when they are in public areas. Owners are responsible for any damages caused by their pet.
Proof of service certification at check in. $0.00 will be applied, per pet per night at Front Desk.
Yes we do between 7am & 8pm.
We are a non-smoking hotel. If there is evidence of smoking or drug use in the room, the guest will be charged a cleaning fee of up to $250.00. The additional cleaning charge also applies to any odours deemed offensive by the hotel.
Under consistent ownership since 1972, a major 2001 redevelopment expanded our facilities. Our unwavering commitment to personalized hospitality remains, making us one of the area’s top pet-friendly hotels and a proud supporter of local communities.